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Subject: Complaints（投诉） Date: May 30, 2008 From: david@hotmail.com To: glasgow@silverline.net Dear Sir or Madam, Last Thursday, I traveled on the 8:40 am train from Glasgow to London King's Cross and I was very unhappy with the service provided by your company. The train was forty minutes late leaving Glasgow, and although the guard apologized, we were not given any reasons for the delay. We then had further delays when the train crew (乘务人员)changed at Preston and had to wait another thirty minutes. As a result, I missed my flight from London Healthrow to Frankfurt and ha比9乘9多9的数是 ， 32比4乘2多。