题目

我们将水、石头、空气的形态分别称为（）。 A . 气体、液体、固体 B . 液体、固体、气体 C . 固体、液体、气体 答案：B 阅读理解 　　Customer service is alive and well in Toronto, Canada．A recent survey shows that 16 out of 20 cashiers passed the courtesy test by saying a pronounced thank you when we made a small purchase．In one of the tests at a bulk food store on Danforth Avenue, Sean Thomson, a tall 30-year-old guy with shaved head and pierced ears, smiled and thanked our researcher twice before wishing her a nice day．He did the same for everyone else in line．Why?“It's what my boss wants us employees to do, and what my parents taught me．It's all about respect．”echoed Sean．Jessica,24, a cashier at a chocolate shop said,“You don't just take the customer's money and say,‘See you later．’”She added,“The staff here, we talk about how we expect the same courtesy when we're the customers, but we don't always get it, and that's disappointing．” 　　Jessica wouldn't have been happy with the service at a women's clothing store in the Eaton Centre mall downtown, where a fashionably dressed young woman with thick black eyeliner barely said a word to our researcher throughout the transaction．When the researcher asked her about it afterwards, she said sheepishly,“We're supposed to say,‘Thank you for shopping here,’but sometimes I forget．” 　　________, as we found that male and female cashiers in stores large and small were quite courteous with“thank you very much”．At a newsstand, our reporter bought a packet of gum and was thanked by Zeny Ruiz,44．“I like to set an example for my staff,”she told us, smiling“but it's also the right thing to do．”In an electronics store on Queen Street West, Daniel Hines, in baseball cap and army pants, said,“I give thanks to every customer, even the ones who tick me off．What's more, it makes your own day go a little smoother．” (1) This passage is mainly about that ________ in, Toronto． [　　] A． most customers can get satisfactory service B． most customers passed the courtesy test C． the staff working in stores are supposed to offer good service D． courtesy is a good custom in the city (2) What is the passing rate of the courtesy test? [　　] A． 20％ B． 16％ C． 60％ D． 80％ (3) In the 2nd Paragraph, the underlined word“sheepishly”implies that the young woman is ________． [　　] A． too shy to serve the customers well B． too timid to speak in a loud voice C． not experienced in her job D． aware of her fault (4) According to the passage, the staff are courteous just because ________． [　　] A． if not, they would be dismissed． B． they intend the courtesy to raise the customers' purchasing power． C． they go by the regulations of their stores as well as the traditional courteous custom． D． their boss set a good example for them． (5) What's a proper sentence to be put at the very beginning of the third paragraph according to the whole structure? [　　] A． That was a common thing． B． That was an exception． C． That was against the law． D． That was a shame．