题目

Rail passengers are being forced to pay thousands of pounds more in fares as a result of poor advice from the national telephone helpline and individual stations, a consumer organization reveals today. Research by Which? found that in some cases passengers are being charged almost double the cheapest price because of errors made by staff . Which? asked 25 questions of both station staff and the National Rail Enquiries (NRES) helpline. Only half of the 50 questions were answered correctly. If customers had followed all the advice given ,they would have been ￡1,263.60 worse off . Bad advice wa0