题目

读图，回答问题： 有关①②③图所示地区在耕作制度和主要农作物方面的说法正确的是                    （ ）        A．①图所示地区为一年一熟，种植甜菜和冬小麦        B．②图所示地区为一年三熟，种植水稻和甘蔗        C．③图所示地区为一年三熟，种植水稻和甘蔗        D．②③所示地区为一年二熟，种植春小麦和棉花 Directions：For each blank in the following passage there are four words or phrases marked A, B, C and D．Fill in each blank with the word or phrase that best fits the context． 　　Everyone in business has been told that success is all about attracting and retaining(留住)customers．It sounds simple and achievable．But, 　　1　　, words of wisdom are soon forgotten．Once companies have attracted customers they often 　　2　　 the second half of the story．In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away．They forget what they regard as the boring side of business－　　3　　 that the customer remains a customer． 　　　　4　　 to concentrate on retaining as well as attracting customers costs business huge amounts of money annually．It has been estimated that the average company loses between 10 and 30 per cent of its customers every years．In constantly changing 　　5　　, this is not surprising．What is surprising is the fact that few companies have any idea how many customers they have lost． 　　Only now are organizations beginning to wake up to those lost opportunities and calculate the 　　6　　 implications．Cutting down the number of customers a company loses can make a big 　　7　　 in its performance．Research in the US found that a five per cent decrease in the number of defecting(流失的)customers led to 　　8　　 increases of between 25 and 85 per cent． 　　In the US, Domino’s Pizza estimates that a regular customer is worth more than ＄5, 000 over ten years．A customer who receives a poor quality product or service on their first visit and 　　9　　 never returns, is losing the company thousands of dollars in 　　10　　 profits(more if you consider how many people they are likely to tell about their bad experience)． 　　The logic behind cultivating customer 　　11　　 is impossible to deny．“In practice most companies’ marketing effort is focused on getting customers, with little attention paid to 　　12　　 them”, says Adrian Payne of Cornfield University’ School of Management．“Research suggests that there is a close relationship between retaining customers and making profits．　　13　　 customers tend to buy more, are predictable and usually cost less to service than new customers．Furthermore, they tend to be less price 　　14　　, and may provide free word-of-mouth advertising．Retaining customers also makes it 　　15　　 for competitors to enter a market or increase their share of a market． (1) [　　] A． in particular B． in reality C． at least D． first of all (2) [　　] A． emphasize B． doubt C． overlook D． believe (3) [　　] A． denying B． ensuring C． arguing D． proving (4) [　　] A． Moving B． Hoping C． Starting D． Failing (5) [　　] A． markets B． tastes C． prices D． expenses (6) [　　] A． culture B． social C． financial D． economical (7) [　　] A． promise B． plan C． mistake D． difference (8) [　　] A． cost B． opportunity C． profit D． budget (9) [　　] A． as a result B． on the whole C． in conclusion D． on the contrary (10) [　　] A． huge B． potential C． extra D． reasonable (11) [　　] A． beliefs B． loyalty C． habits D． interest (12) [　　] A． altering B． understanding C． keeping D． attracting (13) [　　] A． Assumed B． Respected C． Established D． Unexpected (14) [　　] A． agreeable B． flexible C． friendly D． sensitive (15) [　　] A． unfair B． difficult C． essential D． convenient