题目

Complaints(投诉) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later. Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a默写（8分）a、《天净沙秋思》中集中表达游子漂泊在外悲哀地诗句是                ，                  。b、《次北固山下》一诗中道出新旧更替的生活哲理的名句是：                ，                 。c、                          ，闻道龙标过五溪。                          ，随风直到夜郎西。d、君问归期未有期，巴山夜雨涨秋池。