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意大利在欧洲文艺复兴运动中有着特殊的地位。阅读下列材料，回答问题。材料一：一个喧闹的城市社会，以繁荣的工业和西欧与富裕的拜占庭及伊斯兰帝国之间利润丰厚的贸易为基础。意大利是这一贸易的中间人，并由此繁荣起来……这些（意大利的）城市由大商人家族控制，它们是文艺复兴时期艺术家和作家的赞助人。它们的需求、兴趣和口味渲染了文艺复兴时期文化的复兴。——（美）斯塔夫里阿诺斯《全球通史》材料二：为什么一百三十年之阅读短文并回答问题，将答案写到答题卡相应的位置上（请注意问题后的词数要求）。 You can't avoid a conflict at work. If you can avoid a conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will simply reappear later. Here are the necessary steps to effectively get rid of conflicts at work. ★ Realize that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it's not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever. ★ Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn't said! Everyone's waiting for the other to admit he's wrong and gets more unpleasant after the conflict has lasted a while. It's essential to interrupt the "waiting game" before it gets to that point. ★ Ask nicely. If somebody has done something that made you angry, or if you don't understand their viewpoint or actions, simply asking nicely about it can make a world of difference.  Never assume that people do what they do to annoy or hurt you. Sometimes there's a good reason why that person does what he or she does, and a potential conflict disappear right there. Do remember to make an inquiry, not an accusation of any sort. ★ Appreciate. Praise the other part in the conflict. Tell them why it's worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it's a great way to move forward. Topic How to1.conflicts at work Reason Conflicts won't 2.if not dealt with 3.on handling conflicts ● Don't be afraid of conflicts which can happen in many4.and try to resolve a conflict soon or it will get5. ●Interrupt the "waiting game" and try to admit your6.actively. ● Don’t imagine people do something to make you7.on purpose. ● Remember not to8.others, but ask them nicely about what they do, which may make a difference. ● Try to appreciate the other part in the conflict although it is 9.to do so. 10. As long as you learn to do with conflicts, you'll work in joy.